Our current turn around time is 5 days from the date the order is placed. As all our products are handmade in small batches, please allow time for your item to be made.

To prevent tunneling, ensure you trim your wick before each use and allow your candle to burn for 4 hours or until you have a full melt pool to ensure it burns correctly in the future.

The reeds you recieve with your order should last the whole diffuser, however if you notice it stops smelling first try flipping the reeds and if it still does not work they may be clogged with dust and need replacing.

Your reed diffuser should last around 10-12 weeks, however the size of the room will impact how long it lasts.

We recommend using two segments at a time, depending on the size of your wax burner you may need less. You can relight these melts as many times as you like or until they stop smelling. To remove these from your burner, light a tea light and slide the old wax out before it has fully melted and place in your general waste bin.

We use soy wax, that is from sustainable forests that do not contribute to deforestation.

With your glass jars you can either find us at one of our local markets and return them to be recycled or put them in your own glass recycling. If you have a jesmonite pot you can clean them out and use them as pencil or make up brush holders.